We’ve upgraded to an improved digital platform to help make life easier for you!
Bryant Bank is excited to bring this new platform to our customers. We are confident that you’ll enjoy the new features of this digital experience while continuing to enjoy everything you love about your online and mobile banking now. Our Digital Banking Call Center Support Team will be available with extended hours to help you with any questions you might have! Thank you for your patience as we make this exciting step forward.
IMPORTANT DATES AND INFORMATION FOR A SEAMLESS TRANSITION
Please hover over (desktop) or tap (mobile) the boxes below to view the important information.
Our new digital banking experience will now incorporate MyCardRules into the online and mobile banking platform. However, the current app will be disabled on June 12th. Please reestablish your settings and alerts once you are logged into the new system under Card Management.
What's Taking Place?
Beginning at 2 p.m., accounts will be in View Only Mode June 19th – 22nd. Balances and transactions will continue to update. Please execute any transfers and/or transactions you would normally complete prior to this date.
What's Taking Place?
The conversion to our new Digital Banking platform will begin June 19 and go through the weekend. During this time, Online and Mobile Banking will be available in View Only mode.
What's Taking Place?
The new system will be live on June 22nd. On this date, you will be able to download the new app and log into the new system by following our First Time Login instructions and Quick Start Guide.
First Time Login
What Should I Know?
When logging in for the first time, you will use your normal username. Your temporary password will be the last four (4) digits of your social security number. You will then be asked to update your password and will have to establish two-factor authentication as you have in the past.
Customer Call Center Details
How Do I Get Help?
At this time, our temporary call center has been closed. However, our Bryant Bankers stand ready to assist you! For online or mobile banking questions, please contact your local Bryant Bank office or call 1-855-4BRYANT (1-855-427-9268).
What to Expect:
- A modern, consistent look and feel across all your devices, simplifying how you manage your accounts and move money.
- Enhanced person-to-person payments.
- An improved messaging feature to communicate with Bryant Bankers.
- A more personalized experience – arrange your Dashboard in a way that makes the most sense to you.
- Transaction alerts: near-real-time transaction alerts delivered to your mobile device.
- Touch and Face ID for enabled devices.
- Two-Factor Authentication* – A code will be delivered to you outside of the system to verify your identity.
- Have you been using the MyCardRules app currently? Now you’ll have complete control of your debit card all within Bryant Bank’s online banking platform! With what is now called Card Management, you can temporarily disable your card, report lost or stolen cards, and much more.
Digital Banking Features:
- View check images, eStatements, and add external transfers, all from your mobile device.
- Add a payee to your account from your mobile device.
- Add multiple profiles and access multiple online banking profiles from any device.
- Add notes, tags, or images such as receipts to your transaction.
- Quickly take actions such as Transfer, Deposit, and Pay a Bill all from the main Dashboard.
First Time Login
This video will guide you as you log in for the first time, whether that’s from your mobile device or from a desktop computer.
You’re in Control
With enhanced digital banking, this Dashboard puts you in control. Customize your screen and accounts and take quick action all from the main screen.
Let’s Get Familiar With The Mobile App
Do you manage your finances on the go? Use this video to familiarize yourself with some features of the mobile app and where they’re located.
FREQUENTLY ASKED QUESTIONS
What is happening and when does the conversion take place?
Beginning at 2 p.m on June 19th, the Bryant Bank digital banking conversion will take place with the new version available on the morning of June 22nd. Please refer to the Important Dates and Information section at the top of our webpage for more details. Our team is facilitating this enhancement to make life a little easier for you.
Will my username and password change?
Your username will remain the same, but you will use a temporary password for your first login. You will use your last 4 digits of your social security number. Following your first login, you will be prompted to reset your password. If you encounter any other login issues, please call 1-855-4BRYANT (1-855-427-9268) or your local Bryant Bank office.
If you are a Direct Connect user, everything will remain the same for you.
How do I access my digital banking options?
You can access the new digital banking and your account using a desktop, laptop, mobile phone, or other internet-accessible devices. There are two access points:
- Visit our website at bryantbank.com and sign in using your username as you normally would. You will then be prompted for your password. Remember, the first time you log in you’ll use your temporary password which will be the last 4 digits of your social security number.
- Download the NEW mobile banking app from the
Google Play Store or
Apple App Store.
Note: You will not be able to access the website via old bookmarks or the previous Bryant Bank mobile banking app. Please delete the old mobile app from your device before download the new app.
Will I have to download a new mobile banking app?
Yes, you will have to download a new mobile banking app. Once the new platform is live on June 22nd, you’ll go into the
Google Play Store or
App Store to download the new app. Just search Bryant Bank and it will populate for you. Because the mobile app looks very similar, please delete the old Bryant Bank app first and then download the new.
Do I have to log in immediately?
Customers will have up to two weeks (14 days) from June 22nd to log in to their online banking and reset passwords before their account will be placed into a dormant status. If this happens, just call your local Bryant Bank office and they will help you regain access to your online banking account.
What should I expect for my first login into the new system?
As you’re logging into the system for the first time, you will receive an Initial Text Alert, which will be delivered in SMS. This is done to set up two-factor authentication, which is done for security purposes.
If you established account nicknames in the current system, please note that they will not convert over. To reestablish an account nickname, you’ll select the specific account that you’d like to name > Settings > Rename. Your Bryant Banker can assist if you have any problems at all!
I am not familiar with Two Factor Authentication. What is that?
Two-Factor Authentication (2FA), sometimes referred to as “Two-Step Verification”, is a secure process of identifying that a customer’s login is valid by using two forms of verification such as a code delivered by text message after entering your username and password.
While the Two-Step Verification code works the same for both the web browser and Mobile App, there are small differences in the way your access will be authenticated with subsequent sign-ins. With the web browser, you may choose to save a trusted device by checking the box next to “Don’t ask for codes again on this computer”, which bypasses the Two-Step Verification with subsequent logins. The Mobile App will let you configure an app passcode and you may also choose to use the device’s biometric feature, such as a fingerprint or face recognition, if available. If you try to sign in using an unrecognized device or browser, you will be required to go through the Two-Step Verification to access your account.
Can I use Authy, the authentication application, on more than one device?
Two-Step Verification codes are sent to the phone number entered during digital banking enrollment. If you need to access your Online Banking account without your phone or you are in a low coverage area, you can always choose the Authy app as your delivery method, instead of text or phone call. The
Authy app can be downloaded across multiple devices, including your desktop computer. When you install Authy, be sure to sign in with the same email address and phone number combination used during the Two-Step Verification enrollment.
What are the supported browsers?
Online banking works best in Google Chrome®. The current version of the following browsers is also supported: Apple Safari® (10.1.2 or newer), Mozilla Firefox®, and Microsoft Edge®. Microsoft as well as this online banking platform no longer supports Internet Explorer and security updates are not available. Please download one of the browsers listed above.
The following types of browsers and tools are not recommended for use with digital banking: beta versions and embedded browsers within Personal or Commercial Financial Management Software.
Will I lose account history and eStatements?
When converting, 120 days of transaction history will continue to display. We are happy to say that you will not lose any of your eStatement history as it will continue to be available after the conversion. As always, 18-months of eStatement activity will be available assuming you have been enrolled for that amount of time.
Can I enroll myself in eStatements?
Yes, once you are logged into the new platform you will be able to enroll in eStatements if you’d like.
Will my transaction history transfer to the new online banking system?
After the conversion takes place, 120 days of transaction history will continue to display.
How will viewing Transaction History be different?
In the new Bryant Bank Online and Mobile Banking App, you’ll notice that once you are logged in, the Transactions information on the main dashboard will be the history for all of your accounts. To clarify, this means that the history of transactions will be co-mingled with all of your accounts.
You can however view transaction history for individual accounts. To do this, select the magnifying glass located in the Transactions card. Then select the dial which will allow you to filter how you search for your transaction history, which can be done by Accounts or by Tags.
Additionally, you have the option to remove the Transactions card from the main Dashboard. This would mean that you’d have to visit a specific account to view its transaction history.
Will my current Bill Pay be impacted by this upgrade?
While the Bill Pay feature will look different, the functionality of it will remain the same. Your payees and your history with your current Bill Pay settings will not change during this upgrade.
The Payments section from the main menu and on the Dashboard contains Pay a bill, Pay a person, and iPay, and allows you to view scheduled payments to existing payees. The iPay option allows customers to access the full bill pay site. There you can make payments, add payees, edit payees, edit recurring payments, add new payments from accounts, etc. The Pay a person option gives you easy access to make payments to an individual, again all without having to leave Bryant Bank Online. Similar to the past, as you add a new payee, a code will be sent to the person you wish to send a payment to for security purposes.
Will my internal online banking transfers be impacted by this upgrade?
Scheduled transfers between your Bryant Bank accounts will continue to be processed and available to maintain through online and mobile banking.
Will my recurring External Transfers be impacted during the conversion?
When the conversion takes place, your recurring or future-dated external transfers will not transition to the new platform. We are not able to convert your recurring or future-dated external transfers. Therefore, you will need to reestablish those transfers in the new program as soon as the conversion is complete. External accounts will also have to be re-added before you can reestablish your transfers.
With the new platform, there will be a limit of three (3) External Transfers daily, both inbound and outbound.
Will my previously created account alerts work in the new system?
We are excited about the enhancement of alerts as the new system has near real-time alerts. However, any alerts established in the previous system will not transfer to the new system. You may reestablish balance and transaction alerts in the new system beginning June 22nd. When using our mobile app, you’ll need to enable notifications in order to receive alerts.
- Log in and select the account you would like to set up an alert for
- Click Alert preferences
- Select Add alert to add a Balance or Transaction alert
Please note that the new system does have “quiet hours”. This means that between the hours of 11 pm to 7:30 am CST, push notifications will not come through. If you make a purchase at 6:20 am, the notification will be delivered on our around 7:30 am that morning.
I use MyCardRules to monitor debit card activity. Will this change?
Yes, we are excited to share that MyCardRules will now be located within the Bryant Bank app. You will no longer need the 2nd app, however, there are a few important changes to be aware of:
- The existing MyCardRules app will be inactive beginning June 12th. Once the conversion is complete and you have downloaded the new mobile banking app, you may reestablish your MyCardRules settings once again by going to Card Management.
- Once in the new platform, the many functions of MyCardRules will now be located under Card Management. Card Management can be accessed directly from the Dashboard or from a specific account. To establish notification and protection settings, select Alerts and protections once the debit card you wish to modify is selected.
Will Text Banking be available in the new system?
Text banking will no longer be available, but through this digital banking platform, you will have all account information readily accessible.
Does the new digital banking allow person-to-person payments?
Yes. The Person-to-Person payment option will be greatly enhanced. You will simply select the “Pay a bill” or “Pay a person” tile from the dashboard and follow the instructions, which will easily guide you through the process.
I am a Bryant Money Manager user; will my external accounts be disconnected?
We are excited to share that Bryant Money Manager will experience great enhancements as it continues to be integrated into the new Bryant Bank Online and Mobile Banking App. If you are a current user of Bryant Money Manager, external accounts that are connected will not be lost, nor will any data.
In the new system, you’ll be able to access Bryant Money Manager in two different ways.
Option 1: You will log in to the system and select an account. Once you have an account open and can view the details, you’ll see the Spending Habits tile.
Option 2: You will log in to the system and select Spending Habits from the menu bar.
I am a Quicken DirectConnect customer. What should I expect?
Quicken Direct Connect customers are also being converted to our new platform! Your username and password will remain the same. Once in the new system, you will see that the functionality has changed.
I am an Intuit user; how will this impact me?
Intuit aggregation services may be interrupted for up to 3-5 business days. Intuit product users are encouraged to download a QFX/QBO file during this outage. The following services will not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online (QBO)
- Intuit Mint
I am a Treasury Management customer of Bryant Bank, how will this impact me?
There is no impact to our Treasury Management users. You will continue to use the same system (NetTeller) and login credentials that you always have used in the past.
- Your Username must:
- Be less than 25 characters long
- Be more than 8 characters long
- Contain 1 or more letters
- NOT contain a space
- NOT be part of the current password
- NOT contain the restricted @ character
IMPORTANT: Please delete the old mobile banking app before downloading the new app.
- Your Password must:
- Be between 8 and 25 characters in length
- Contain at least 1 letter
- Contain at least 1 number
- Contain at least 1 upper- and lower-case letter
- Contain one of the following special characters: + _ % ! $ * ~
- Other special characters not allowed
- NOT match or contain your ID
- NOT match one of the previous 4 passwords
- NOT contain spaces
IMPORTANT: Please delete the old mobile banking app before downloading the new app. The apps look very similar, which is another reason to delete the old mobile app first.
Digital Banking How Tos
As Bryant Bank continues to share updates and information, we will provide a list of all customer communications below.
- May 7:
Introducing a New Digital Banking Experience
- May 28:
Saying Hello With A Bryant Bank Update & Important Info!
- June 5:
MyCardRules to be Disabled – Enhancements Coming Soon
- June 11:
IMPORTANT: Upgrade Coming Soon for Online & Mobile Banking
- June 15:
Action Required for QuickBooks, Quicken, Intuit Mint Users
- June 18:
TOMORROW! Online & Mobile Banking Conversion Begins
- June 22:
It’s Live! Bryant Bank’s Enhanced Digital Banking Experience Is Now Available