Fall 2021 Fraud Alert

Financial institutions across the country are receiving reports from customers who have received a call, text or email from their bank requesting online banking information. Often times, the contact can appear to be from their bank’s registered phone number or email address. This makes it harder than ever to identify when a criminal is trying to gain access to your personal information. 

Bryant Bank will never call, text or email you to request your online user ID and password, social security number, debit card number, credit card number, PINs, or other confidential personal account information.

We recommend you do not share this information as it provides the recipient with the means to obtain access to your accounts.If you receive a suspicious text or email that contains attachments or a link to a third party website, proceed with caution before opening. If you believe you are a victim of fraud or the recipient of suspicious communication, please call us immediately at 1-855-4BRYANT (1-855-427-9268).

We Care About Your Safety and Security

Bryant Bank takes the safety and security of customer accounts and personal information very seriously.  It’s important to be educated on the best ways to protect yourself against fraud, identify theft, and scams, but we are also here to help you when those situations occur.

We are constantly seeking new ways to improve the security of our banking products and services, whether it’s through our text fraud alerts, Card Management, Mobile Wallets, and more.  Below you will find helpful security awareness tips to educate you on the many ways to maintain a smart and safe banking experience. Question? Please contact your nearest Bryant Bank office and we will be glad to assist!

Your privacy and security are very important to Bryant Bank.  We will never contact you via email or text message requesting that you verify your Bryant Bank Online User ID and password, social security number, debit card, credit card, PINs, or other confidential personal account information.

We recommend you do not share this information as it provides the recipient with the means to obtain access to your accounts.  If you believe you are a victim of fraud or the recipient of suspicious communication, please call us immediately at 1-855-4BRYANT (1-855-427-9268).

Please follow the following links to read our security and privacy policies, please click here.

For after hours assistance, please call the following number that is available 24 hours a day, 7 days a week:  1-888-297-3416.

To report your lost/stolen debit card using Bryant Bank Online or the Mobile Banking App,  select the Card Management tile on your Dashboard and then select Report lost/stolen for the specific card that has been lost or stolen.  You can also use Card Management to immediately turn your debit card off when and if this situation occurs!

To report a lost or stolen credit card, please call the following number:

Personal Card:  1-800-558-3424

Business Card:  1-866-552-8855

  • Check your account daily and utilize the “Alert” feature available with Bryant Bank’s Online Banking.
  • Familiarize yourself with a local Information/Technology company/professional in case a problem occurs.
  • Always lock your workstation when it is unattended.
  • Do not leave an Internet or Mobile Banking session unattended for any period of time. Always sign out or log-off.
  • Contact Bryant Bank immediately if you suspect fraud or a breach of your account or systems.
  • All computers and networks should be equipped with updated and reliable Antivirus, Malware, and Spyware detection software.
  • Set your antivirus software to automatically update to the newest version so the software’s list of viruses can stay current. The automatic update option can usually be found in the software’s configuration settings.
  • Use the antivirus, malware, and spyware software to scan emails.
  • Beware of unusual system performance, such as program failures, multiple browser window popups or random computer restarts, which could indicate that someone is attempting to take control over your computer or mobile device.
  • Keep your computer Operating System (OS) current.
  • Keep login credentials (user ids, passwords, and any security devices) confidential and in a safe place.
  • Do not store the credentials on your mobile device.
  • Do not keep written login and password information in any place where others can view or access (desk, kitchen, common areas).
  • Do not use “easy” passwords. Choose complex passwords. An example might be to use the first letters in a phrase or favorite saying. When possible, use a unique combination of upper case, lower case, numbers, and special characters.
  • Change your password periodically.
  • Bryant Bank representatives will never ask for your login password.
  • Treat your mobile device the same way you do a desktop or laptop computer. These devices allow you the same access to the internet and can also expose your information if not treated correctly.  We encourage you to enable an automatic screen lock after a period of inactivity (recommend 1 minute).
  • Beware of suspicious emails from unknown addresses or someone unlikely to send you an email, such as the IRS.
  • If you accidentally open a suspicious email, do not click on any of the links or attachments within the email.
  • If a suspicious email is opened and/or the links within the email are clicked, immediately contact an Information Technology professional to check your device.
  • No business or bank should ever ask you to provide user credentials or personal information in response to an email.
  • Shred all documents containing personal information.
  • Review bank and credit card statements promptly and carefully.
  • Periodically check your credit report for any unusual changes.
  • Only divulge personal information to someone you are positive of their identity and only if you initiated the contact.
  • Protect ATM cards and PINS.
  • Report a lost or stolen card immediately.
  • Choose a PIN different from your address, telephone number, and date of birth.
  • Observe card readers, if they appear damaged or modified, don’t use them.